Who Are We?
The data controller of our Sites is Basilico Limited (“we”, “us” or “our”) of 690,Fulham Road,London,SW6 5SA. If you have any questions about how we treat your personal data, please contact the Data Protection Officer at the above address or via email to firstname.lastname@example.org .
Basilico is a franchised business, where almost all stores are owned and operated by independent Basilico franchisees (each a “Franchisee” and together our “Franchisees”). In this policy, references to ‘we’, ‘us’ and ‘our’ do not include our Franchisees and this policy does not apply to or cover the practices of our Franchisees. Please see our joint controller statement available here for further information on the legal relationship between us and our Franchisees in relation to your personal information.
Each Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Basilico store(s) (our “Store(s)”) and all compliance arising from any transactions with you, any products ordered by you from our Sites and any products ordered from our Stores.
When we refer to the “Basilico Family” we mean us together with our Franchisees.
What Information Do We Collect And Why Do We Collect It?
When you visit our Sites, we may collect information such as your computer’s IP address, browser type and version and anonymous information collected from cookies when you are browsing our Sites. We collect this information to help us understand how to improve our services and our Sites and to ensure that the content on our Sites is presented to you in an effective manner. We have a legitimate interest for this processing: to ensure that our Site is operating effectively and to provide you with a great service. We will store this personal information for 6 months; and Personal information such as your name, address, telephone number and email address as provided by you when you register to www.basilico.co.uk or www.basilico-orders.co.uk or place an order with us. We collect this information for the following reasons:
- To process your order when you place an order through our sites. We collect this information and share it with our Stores to process your order. If you fail to provide us with the information that we request, then you may not be able to place an order via our Sites. We have a legitimate interest to collect this information: to process your order and provide our services to you. We will store your name, email address and telephone number for 24 months and we will store your address details for 24 months. We engage third party processors to process the payment of your order online. If you consent to them doing so, the third party processors may store your payment card details to speed up your transaction time. If you want to change your account settings, please login to your account and following the instructions provided;
- For product development (for example, call backs for feedback on new products), for statistical, market research, testing and survey purposes, to notify you about changes to our Sites or our services. We have a legitimate interest to collect this information: to continue to improve the services we and our Franchisees provide to you. We will store this personal information for 24 months;
- To ensure you receive marketing and offers that are of most interest and relevance to you. To help us achieve this, we may share your data with third party analytics companies to understand your purchasing options. We have a legitimate interest to collect this information: to get to know your preferences and to personalise our offers to you to improve the marketing you receive from us. We will store this personal information for 24 months. You can opt out of this processing at any time.
When you place an order on our Sites, we will send you occasional direct marketing via email and SMS about similar products and services. We have a legitimate interest in sending you this marketing: to promote our products and services to our customers and to make sure you are aware of the best offers and deals available.
Can I stop receiving direct marketing?
Yes! You are always free to unsubscribe from direct marketing at any time; this will never have an impact on our commitment to provide you with great service and a quality product. To withdraw consent to marketing, please click here to visit our preference centre. We will stop sending you marketing messages as soon as possible but, in any event, will do so no later than 30 days from your request.
How long do you keep me opted in for direct marketing?
If you haven’t placed an order in 24 months, then we will automatically opt you out of receiving further direct marketing. If you order from us again and have not previously unsubscribed, or if you place an order and opt in to direct marketing, we will recommence sending marketing communications to you.
Who Do We Share Your Information With?
We may share your personal information with the Basilico Family, data matching, data analysis or direct marketing companies to perform services on our behalf (such as, for example, Google, Facebook and Sky) who will only be permitted to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose. Please see “What information do we collect and why do we collect it?” above for further information.
We may also share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate interest to do this: to assist with the sale or potential sale of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.
We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable UK and Ireland data protection and consumer legislation.
Where Do We Store Your Personal Data?
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.
How To Get Copies Of Or Amend The Information We Have Collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us at email@example.com or write to us at Basilico Head Office, 690,Fulham Road, London, SW6 5SA for the attention of the Data Protection Officer.
Please note that we cannot provide you with any information about you held by any of our Franchisees as we do not have access to this information. To obtain a copy of any information held by a Franchisee, you should make a request of the Franchisee directly via your local Store.
If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may link to other websites which are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
How To Contact Us